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- 19 . What's your return policy?
Return Policy
We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
Defective Products
We will accept returns on website purchases within 30 days after delivery arrival. All defective products can be returned for refund or replacement, we also will be responsible for the return shipping cost and shipping cost (from China to customer's country). The customer is liable to confirm with mybeadsfindings service team for a advisable shipping method.
Non-defective Products
Products that are not defective can be returned for refund or replacement, even if just for the product is unsatisfactory for the application, but must apply within 7 days from the arrival date of shipment. The customer should be responsible for return shipping costs and taxes caused.
All returns should be sent to:
Room 407, BLDG4, Tianan digital new city, Jianping Road
GuiCheng Nanhai District, Foshan City
Guang Dong Province, China
Zip: 528200
Phone: +86-17708674305
Before Making a Return Request
Prior to returning the product, contact mybeadsfindings customer service department for a Return Authorization. All products returned to mybeadsfindings must be securely packaged in the proper shipping materials and reach mybeadsfindings without damage and please note that the parcel is for "return products".
The following information are required when you reflect the problem:
>Order number
>Items number>
>Quantity
> Image of defective beads if possible.
If you have any question regarding return policy, please feel free to Contact Us: [email protected].
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- 1. The image must be in one of the following formats: .jpg, .png, .jpeg, .bmp, .gif, .webp, .tiff, .ppm
- 2. The size of the image should be less than 5M!
- 3. The image length and width must be greater than or equal 200 pixels and smaller than or equal to 1024pixes.
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